Policies and Shipping
Currently we are offering pickup at our stores for online orders. Orders can also be shipped as well. Select delivery upon checkout and your shipping fees will be calculated. Contact us for full details.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 14 days or a 10% restocking fee will be charged.
For bicycle pre-orders we require a 25% deposit. You have 7 days for a refund on the deposit. After 7 days the deposit is only transferable to another bicycle. No refunds or transfers after 30 days. Due to increases in cost of goods and shipping the price for bicycles and accessories is subject to change. Parts specifications on brand new bicycles are subject to change.
Unused merchandise in their original packaging can be returned or exchanged to us within 14 days of purchase with a sales receipt. Select special order items from our warehouses may not be eligible for returns. Please contact us for clarification. Bicycle sales are final and can not be refunded. Refunds will be issued in their original method of payment.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.