We're all in this together.
COVID-19 Policies - How We Are Serving You
*Updated May 28, 2020
It's our hope that you and your loved ones are staying safe during this difficult time. The well-being of our customers, staff, and the world at large is at the forefront of our hearts and minds. We know it's been challenging for everyone as the circumstances have effected every aspect of how we live our lives. We'd like to sincerely thank all those that have reached out to offer support and encouragement.
The Ontario government has determined bicycle repair is an essential service and we are continuing to operate at this time. We believe now more than ever that the bicycle is an indispensable tool to enrich our lives. Because of social distancing measures, we know many as you have turned to bikes as a safe alternative mode of transport. And with gyms, community centers, and schools closed, bike riding allows individuals and families to exercise and relieve stress. We have made changes to our business operations to keep our customers and staff safe. Here are the important things to know:
- Our doors are locked during business hours and no customers are allowed in the store.
- We are only accepting credit and debit payments, as well as e-transfers. No cash.
- Our staff are routinely sanitizing high traffic areas, our work spaces, and tools.
- If you are self-isolating because of travel, we will serve you after you have completed the mandatory 14 day quarantine.
We are encouraging customers to take advantage of our free home pickup and delivery service for tune-ups and repairs. Call or email us and we'll arrange a time for curbside pickup. Alternatively, you can schedule a time to drop off your bike at our store's designated pickup/drop off zone.
Purchases (Bikes, Parts, Accessories)
Our online store remains open, where you can purchase items that are currently in stock at our store. Choose 'Curb side pick up at store' or 'Home delivery (curb side)' at checkout. Select special order items may be available, but are subject to longer than usual arrival times. Contact us to inquire about availability.
Alternatively, staff can process purchases and take payment via credit card over the phone.
*** Free pickup and delivery for repairs, and delivery for online orders is available in York Region, Barrie, and Innisfil.***
Due to the extremely high volume of phone calls we are receiving we are currently not responding to voicemails. If you wish to speak to a staff member and are unable to get through we encourage you to try calling again later.
If you have an inquiry and want a prompt response we suggest you email us at email@example.com. Please include your name, a callback number, detailed information, and photos when pertinent.
We are allowing test rides for bicycles by appointment only on weekdays. Only customers intent on purchasing can test rides bikes. If you’ve just started your research process please email us and our staff will be happy to help you narrow down potential models. Bikes will be sanitized after each test ride.
Thank you for your patience and understanding. Your cooperation with these procedures will allow us to serve you best.
The Evolution Cycles team
Phone: (905) 737- 8415